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Frequently Asked Questions

Updated: May 1, 2017

Frequently Asked Questions

  • Getting Started
  • Comparing Products
  • Purchases & Payment
  • Commission Rebates
  • Ongoing Services
  • Referrals


GETTING STARTED

How should I get started?

You can start by registering an account with us and learn more about insurance planning. You can also fiddle with our Wizard and Comparison tools to explore the range of insurance products available on FinAlly.What is the difference between buying through FinAlly and other insurance agents or financial advisers?

What is the difference between buying through FinAlly and other insurance agents or financial advisers?

FinAlly is a self-directed, interactive and easy to use online portal that does not do any form of hard-selling. We provide you with useful tools, information and a wide range of insurance products to choose from to meet your insurance needs. Most importantly, we help you save money by rebating part of the agent's commissions to you when you successfully purchase an insurance product through us!


COMPARING PRODUCTS

We currently work with Ray Alliance Financial Advisers to provide a wide range of insurance products from the following insurers (Ray Alliance Financial Advisers will from time to time on board more insurers and their products):

  • AIA Singapore Pte Ltd 
  • AXA Life Insurance Singapore Pte Ltd 
  • Aviva Ltd 
  • Etiqa Insurance Pte Ltd 
  • Life Insurance Corporation (Singapore) Pte Ltd 
  • Manulife (Singapore) Pte Ltd 
  • NTUC Income Insurance Cooperative Ltd 
  • Raffles Health Insurance Pte Ltd 
  • Tokio Marine Life Insurance Singapore Ltd

Which age should I use?

Some insurers use age on next birthday, while others use age on nearest birthday.  

In any case, you do not have to worry. Just key in your exact birthday and our system will automatically work out the correct age for you to tabulate the pricing from the various insurers. 

Moreover, you can also use our wizard to guide you through the various planning considerations. It is easy and fun to use!

The comparison tool does not give me a product that I am looking for. What should I do?

We are introducing more insurance products and investment products on to FinAlly in phases. We will continually be reviewing, adding and introducing more, and varied insurance products, and investment plans to FinAlly. If you have any product that you cannot find on FinAlly, please contact us directly at custserv@finally.sg.



PURCHASES AND PAYMENTS

What is the buying process like?

Buying through FinAlly is easy! Once you have selected the product you like, just book an appointment with us and our associates will meet you up to process the purchase. This can be done at either our office or mutually convenient timing and location*. 

*Please note the commission rebate will then be 30% of agent commission.

Why can’t I complete the purchase entirely online? Why do I still need to go to Ray Alliance Financial Advisers office?

FinAlly serves as an informational portal. For purchases, the current regulatory landscape requires all users to be advised by a MAS Licensed Financial Adviser. Ray Alliance Financial Advisers is a MAS Licensed Financial Advisers (Co. Reg. No. 1999000852W)

What should I do when the insurance policy I want is not found in FinAlly?

If you are unable to find in FinAlly a product that you like, please contact us directly at custserv@finally.sg. Do bear with us, we are also constantly expanding the range of insurance and investment products in FinAlly.

How do I make the first and subsequent payments? Can I pay using a credit card?

Different insurers and their products have varying payment options. Please consult the certified advisers at Ray Alliance Financial Advisers and they will advise on the best possible option(s) for you.

Are there any hidden or additional fees?

There will be a charge of $20 administration fee to process each rebate.

Are medical check-ups required?

It depends on your medical condition and the insurer’s medical underwriting guidelines. Please consult the certified advisers at Ray Alliance Financial Advisers, who will do their utmost to advice and serve your needs.

How would I know whether the purchase is successful and the insurance coverage is in force? How soon would I know? 

After submitting the policy application, a dedicated adviser will be appointed to you by Ray Alliance Financial Advisers to answer all your enquiries. He/she will also guide you and update you on all policy matters.



COMMISSION REBATES

Why do I receive commission rebate?

At FinAlly, we want to help more Singapore residents better understand their finances by empowering them to plan for themselves.  

Our proprietary system, and technology enable our clients to do their own insurance planning in a secured environment. We support this process by giving our clients extensive and relevant information, to help them make their own decisions. 

As Ray Alliance Financial Advisers merely concludes the transaction by providing product advice and completing the documentation process, you, as the client, rightfully deserve the rebate.

Does FinAlly give commission rebates to all the insurance products on its platform?

FinAlly is an information portal. All the products on our platform will be exclusively serviced and purchased via our partner, Ray Alliance Financial Advisers. Commission rebates will be appropriated by Ray Alliance Financial Advisers directly to users.

When and how do I receive the commission rebates?

Commission rebates will be appropriated by Ray Alliance Financial Advisers directly to you. In general, this will be given out within 90 days once the policy is in force or after the 14-days free look period, whichever is later.


ONGOING SERVICES

Is there anyone in FinAlly that I can contact when I need further information or clarification regarding my insurance policy?

FinAlly is an information portal. We work exclusively with our partner, Ray Alliance Financial Advisers, a MAS licensed financial adviser, to service and provide qualified advice to you. Please contact Ray Alliance Financial Advisers directly on any questions on your current insurance policy. Alternatively, please contact us at custserv@finally.sg and we would have a qualified adviser at Ray Alliance Financial Advisers adviser to get in touch with you soonest.

What should I do when I want to make a claim?

Please contact your appointed adviser at Ray Alliance Financial Advisers directly or contact us at custserv@finally.sg. You will be advised on the claim procedure and relevant document(s) that the insurer(s) would need to process the claim.

What should I do when I want to make changes to my insurance policy?

Please contact your appointed adviser at Ray Alliance Financial Advisers directly or contact us at custserv@finally.sg


REFERRALS

What are the benefits of the referral scheme?

At Finally, our goal is to help more Singapore residents benefit from lower costs, and meaningful costs savings of doing their own financial planning. We want to encourage you to spread these benefits to your friends and relatives. In return, Ray Alliance Financial Advisers will give you back an additional reward of up to 25% of the agent commission, as referral fees. For example, your friend gets a 50% rebate on the agent commission and you will get 25% of agent commission rebate based on his/her purchase.

How do I make a referral and how does FinAlly know that the referral is from me?

Ray Alliance Financial Advisers directly manages the Referral program in addition to the Commission rebate program. You only need to sign off an introducer agreement with Ray Alliance Financial Advisers, to qualify as a referrer. It is easy to refer someone. Please click here to JOIN.